The one thing that matters

November 7th, 2013

Hello everyone, i’m so very very happy. Why? Because I got audited. All will be explained in today’s episode:

The one thing that matters

So for those who don’t know I am a Bank Manager. Pause for effect. No, I am not a full-time kids comedian who works for David Wakerley. I remember my friend Michael Chanley sent me a message once saying “Hey, I had a chat to your boss the other day” to which I asked “How do you know Russell?”

Now the biggest challenge of my job is to balance the constant push for building the business at the same time keeping the branch in line with 100’s of the banks’ policies, procedures and government regulations. The former is the protagonist to earning a bonus. We have a large number of KPI (Key Performance Indicators) which put me in bonus territory if they are achieved. The latter is a gatekeeper which means no matter how well you go if you don’t meet your compliance expectations then no bonus for you. But the catch 22 is it is hard to build your business and keep up compliance because compliance takes so much time. Soooooo much time. I mean I have spent the last 4 months preparing for this audit.

Now I have been audited 4 times since starting at my bank 2 years ago and most managers fail their first one. But I picked up very quickly that if I fail, then all the hard work week in week out, month in month out, counted for nothing when it came to bonus time. Now work is not all about bonuses but if they are there to be earned, why not go for it. So many managers came into the business, worked their socks off, got their branch to be one of the best in the country and then had it all come crumbling down when they failed audit. They didn’t want to focus on the one thing that actually counted. They ran hard but didn’t realise they had a poor start and faulted at the beginning.

It is funny in life that that is a bit like how we often are. We focus on all the stuff that brings the success, the accolades, the time in the sun; yet we miss what really matters.

Mark 8:36
“For what shall it profit a man, if he shall gain the whole world, and lose his own soul?”

You know what, it would be better for those managers to have achieved half or even a quarter of their success in sales, if it meant a pass in audit. Similarly it really doesn’t matter what we achieve in life – if we keep our relationship with God healthy then we are always better off.

The best news is that currently my branch is one of the best in our region for sales and today we were audited and got the best result this financial year in the country. So you really can have the best of both worlds; but if you have to choose one make sure you choose the one thing that counts.

Have Fun


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