IKEA – Cheap in everyway

October 15th, 2009

Ladies and gentlemen welcome to another terrific episode of The Thursday Blog, the only blog in history to win an MTV Music Video Award.
Last week I started the story of friendship, now here the story of the break-up in today’s exciting episode called:
IKEA – Cheap in everyway.
Last week my Princess had left something vital in the car to help her make the fairly big choice of what chest of drawers to buy for our unit. Unfortunately for me, I thought a trip to the car would be a simple venture. I did not factor in two things – (1) How popular IKEA is therefore how many people cram themselves into this store; and (2) The money-hungry maze that is built. It was impossible for me to get out of the shop without looking at 98,000 other products over two floors whilst moving at 12 steps per minute due to the insane amount of people in my way.
Who in the world would go into IKEA and need to go through every single display area, to fill their house that by some stroke of coincidence happens to be completely empty? I reckon that the money maze causes so much stress – many fights have happened because a wife asks to go back to the kitchen section again and the husband yells “No, we need to keep moving forward otherwise we will never get out.”
They need a sign at the front as you enter saying “If you think you are getting out in under an hour… think again!”
Anyway, I finally reached the car, got what I needed and went back into the labyrinth on the one-way escalators to the entrance. I raced through the sections (which meant 13 steps per minute instead of 12!) and I got to my Princess who had been evaluating her decision. After a few minutes she finally made up her mind that this was the chest of drawers for us. I was really happy because something like choosing furniture is an important decision, there are a lot of factors to weigh up and it can takes weeks if not months of research. So we rushed over (13.5 steps per minute) to buy our goods.
IKEA have a clever way of selling their goods. You see what you want, you write down a code then you go to the warehouse part, head towards the location of the code and pick it up. This is fine but when we got to our code place it was empty. Slightly devastated we went to the service desk to ask where they were and they told us very simply that they were out of stock.
Now this is where I got angry. It was not that they didn’t have our colour but that there was no stock of any of the four colours. If it was out of stock they why in the world generic norvasc online did they not have a sign or a sticker on the display saying that they were out of stock?? Then my Princess wouldn’t have had to spend 30mins working out if she wanted to buy something they didn’t have!!!
Now if you thought that was bad enough to get mentioned on The Thursday Blog you are mistaken. The conversation that happened next qualifies it.
My Princess asked if more stock would come and they said yes. She asked if they do home delivery and they said yes. She then asked if she could order one now to be home delivered when it comes in, and they said no!
Excuse me, No?
They then said that you have to come to the store, pick up the item yourself and take it to the home delivery section!!! YOU HAVE TO BE KIDDING ME!
We live over an hour away and it takes over an hour to get a park in this shopping centre, and yet another hour to get through the money-maze – just to move an item 100 metres because the staff don’t do it.
My Princess then asked that if we did come back could she get one put aside for her in the next batch. They said no, she needed to call on the day to see if they were in stock. She then asked that if she called on the day would they would hold it for her for that day, and they said “Of course…….NOT”! She then asked what in the world of IKEA would she have to do to make sure that she didn’t come all the way out here only to miss out again. They said “What you have to do is call up on the day to check it’s here and then get here as early as you can.”
I have never met a company that is not satisfied with payment for their products but also requires you to jump through hoops for their enjoyment.
So there you have it, IKEA our friendship is over. As I was leaving the store I thought for old times sake I would at least let you know how I felt. I tried to give feedback on your “We love to hear your feedback” computer but the funny thing is that it was out of order…
Have Fun
Dan

Ladies and gentlemen welcome to another terrific episode of The Thursday Blog, the only blog in history to win an MTV Music Video Award.

Last week I started the story of friendship, now here the story of the break-up in today’s exciting episode called:

“IKEA – Cheap in everyway”

Last week my Princess had left something vital in the car to help her make the fairly big choice of what chest of drawers to buy for our unit. Unfortunately for me, I thought a trip to the car would be a simple venture. I did not factor in two things – (1) How popular IKEA is therefore how many people cram themselves into this store; and (2) The money-hungry maze that is built. It was impossible for me to get out of the shop without looking at 98,000 other products over two floors whilst moving at 12 steps per minute due to the insane amount of people in my way.

Who in the world would go into IKEA and need to go through every single display area, to fill their house that by some stroke of coincidence happens to be completely empty? I reckon that the money maze causes so much stress – many fights have happened because a wife asks to go back to the kitchen section again and the husband yells “No, we need to keep moving forward otherwise we will never get out.”

They need a sign at the front as you enter saying “If you think you are getting out in under an hour… think again!”

Anyway, I finally reached the car, got what I needed and went back into the labyrinth on the one-way escalators to the entrance. I raced through the sections (which meant 13 steps per minute instead of 12!) and I got to my Princess who had been evaluating her decision. After a few minutes she finally made up her mind that this was the chest of drawers for us. I was really happy because something like choosing furniture is an important decision, there are a lot of factors to weigh up and it can takes weeks if not months of research. So we rushed over (13.5 steps per minute) to buy our goods.

IKEA have a clever way of selling their goods. You see what you want, you write down a code then you go to the warehouse part, head towards the location of the code and pick it up. This is fine but when we got to our code place it was empty. Slightly devastated we went to the service desk to ask where they were and they told us very simply that they were out of stock.

Now this is where I got angry. It was not that they didn’t have our colour but that there was no stock of any of the four colours. If it was out of stock they why in the world did they not have a sign or a sticker on the display saying that they were out of stock?? Then my Princess wouldn’t have had to spend 30mins working out if she wanted to buy something they didn’t have!!!

Now if you thought that was bad enough to get mentioned on The Thursday Blog you are mistaken. The conversation that happened next qualifies it.

My Princess asked if more stock would come and they said yes. She asked if they do home delivery and they said yes. She then asked if she could order one now to be home delivered when it comes in, and they said no!

Excuse me, No?

They then said that you have to come to the store, pick up the item yourself and take it to the home delivery section!!! YOU HAVE TO BE KIDDING ME!

We live over an hour away and it takes over an hour to get a park in this shopping centre, and yet another hour to get through the money-maze – just to move an item 100 metres because the staff don’t do it.

My Princess then asked that if we did come back could she get one put aside for her in the next batch. They said no, she needed to call on the day to see if they were in stock. She then asked that if she called on the day would they would hold it for her for that day, and they said “Of course…….NOT”! She then asked what in the world of IKEA would she have to do to make sure that she didn’t come all the way out here only to miss out again. They said “What you have to do is call up on the day to check it’s here and then get here as early as you can.”

I have never met a company that is not satisfied with payment for their products but also requires you to jump through hoops for their enjoyment.

So there you have it, IKEA our friendship is over. As I was leaving the store I thought for old times sake I would at least let you know how I felt. I tried to give feedback on your “We love to hear your feedback” computer but the funny thing is that it was out of order…

Have Fun

Dan

This entry was posted on Thursday, October 15th, 2009 at 11:11 pm and is filed under The Main Event!!!. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

3 Responses to “IKEA – Cheap in everyway”

  1. Paul C Says:

    That’s gold!
    We have furniture from IKEA – all through good simple experiences – totally by good organising by my wife… She does the in straight to where thngs are we need – all sorted online before we go – including little tip here: if in stock. One thing I can say is the kids play area there is fantastic – even on a Saturday :)
    If need something picked up – happy to help! But maybe not to help put together – that bit would be for you and is for relationship building with your wife!

  2. Naomi Says:

    Loved the IKEA posts!

    I feel your pain.. we too live almost an hour from IKEA and have been known to beg and plead with the IKEA staff for the display item if it was out of stock downstairs. It has worked a few times, and thus our friendship with IKEA stays intact (plus we couldn’t live long without swedish meatballs, or fish balls) Their cafe is wonderful, though we were very disappointed when they stopped serving chicken marsala.

    I hope your chest of drawers comes back is stock quickly…

  3. Mirjam Says:

    Oh well, seems like IKEA is playing this game all over the world. Exept in Holland, it takes maybe half an hour to the nearest IKEA :p
    And they’re cheaper then most stores, so me and my friends have heaps of Ikea stuff :D
    But I do hear you about the whole maze thingy. So annoying!
    But don’t give up on IKEA yet! You’ll find you secretly like ‘m to much anyway…

Leave a Reply